Elite Technologies Middle East is pleased to announce an ITIL V3 Foundations Course in May , 2011. This course covers the entire ITIL V3 Foundation curriculum in a comprehensive manner and prepares the participant to take and pass the Foundations of IT Service Management - ITIL certification examination.

ITIL® is the most widely accepted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.

Adopting ITIL can offer users a huge range of benefits that include:

• improved IT services
• reduced costs
• improved customer satisfaction through a more professional approach to service delivery
• improved productivity
• improved use of skills and experience
• improved delivery of third party service.

For detailed course details and location please click on the "Express Interest" link. Dates are tentative and subject to change